Your community’s
front desk, open 24/7.
The AI concierge for towns, chambers, tourism offices and state agencies. It answers visitors’ and residents’ questions day and night from your own website, events and business directory.
Works with the website, directory and calendar you already have
On the 1st of every month, a report your board or council will actually read.
A clear two-page summary in plain language. No dashboards to learn.
What people asked about most- Which local businesses were recommended
- Questions it couldn't answer well, and what to add
- How this month compares to last
One guide for everyone who visits your website.
It sits on your website, helps visitors plan a trip and residents find what they need, and turns those conversations into referrals and numbers you can take to your board or council.
Learn more
Better answers. Busier businesses. Clearer decisions.
Answers at any hour
Visitors and residents get helpful, accurate answers day and night, in your own voice, on the website they already use.
Real customers for local businesses
Recommends local places to eat, stay and shop, sending visitors to the businesses that keep your community going.
Data you've never had
See what people actually ask about, where the gaps are, and which businesses get recommended. Share it with your board or council without making a spreadsheet.
Up and running in three steps.
Upload your business directory or member list, plus your own FAQs, documents and seasonal notices.
Built for the people who run the place you love.
Chambers of commerce
Send more customers to your members, and show them the value of belonging, with real numbers.
More for chambers of commerce- Referrals you can count at renewal
- Every recommendation and click is logged for each member, so renewal starts with how many visitors you sent them, not a request for support.
- Make membership visible
- Only 40% of adults know which local businesses are chamber members. Every answer names your members, so visitors see who’s in.
- A board packet on the 1st
- The typical chamber board meets 10 times a year. You get a two-page, plain-language report every month, ready to present.
- A visitor desk that never clocks out
- The median chamber runs on six and a half staff. VisitorDesk AI covers nights and weekends so your team can focus on members.
Tourism organizations
Help visitors plan, stay longer and spend locally, even when your visitor center is closed.
More for tourism organizations- Open when they plan
- DMOs using chat report that 43–53% of questions arrive outside staffed hours. VisitorDesk AI answers all of them, peak-season weekends included.
- ROI your funders will accept
- 72% of DMOs say ROI and economic-impact data are what stakeholders value most.
- Keep the visitors AI search still sends
- Some DMOs report organic traffic down 20–30% as AI search grows.
- Stop guessing what visitors want
- Each month, see the top requests, which towns they’re comparing, and how far ahead they plan.
Towns and cities
Take the pressure off the front counter by answering everyday resident questions automatically.
More for towns and cities- Fewer repeat calls, same staff
- Hours, parking and where-to-go questions get answered online, so staff handle the calls that need a person.
- Answers your council can defend
- No guessing, which is the failure that sank early city chatbots.
- Every resident, every language
- Answers come in their language, in a widget tested against WCAG 2.1 AA with automated checks.
- Oversight built in
- Every unanswered question goes to staff for review, and a monthly report shows what was asked, so there’s always a record.
State agencies
Give travelers and residents clear answers across regions, from one consistent, trustworthy guide.
More for state agencies- Shorter lines for everyone
- Routine questions answered online free up agents for complex cases.
- Built for AI governance
- AI is state CIOs’ No. 1 priority for 2026, and doing it responsibly is the job.
- Accessible and multilingual
- Tested against WCAG 2.1 AA with automated checks ahead of the April 2027 ADA Title II deadline for states, and it answers in residents’ own languages.
- One front door, private by design
- Accounts are isolated, and reports hold only counts and topics, with small numbers grouped.
Better service for residents, without adding to your workload.
Residents expect quick answers. Town halls are busy. VisitorDesk AI handles the routine questions so your staff can focus on the ones that need a person.
Reporting leadership can use
Councils, select boards and agency directors get a monthly summary of what the public is asking about, so decisions rest on real questions, not guesses.
Every plan gets the whole product.
Starter is the whole chatbot, with leads and reports. Pro makes it fully your brand, on our best AI. Chats never shut off mid-season.
Starter
Everything you need to answer visitors
Billed monthly, cancel any time
$99/ month
- Answers every visitor 24/7, in their language, from your website, events and listings
- Captures leads and sends them to the right staff
- Reports on what visitors ask, with member referral tracking
Pro
Your brand, our best AI, always current
Billed monthly, cancel any time
$199/ month
Everything in Starter, plus:
- Fully your brand: your assistant’s name, avatar, font, colors and launcher, with no VisitorDesk name
- Our most capable AI model
- Your website re-read every day, so answers stay current
Both plans: Unlimited conversations and seats · No size limits · Full support and an onboarding call.
Compare all features
| Starter | Pro | |
|---|---|---|
| The chat | ||
| Conversations | Unlimited (fair use) | Unlimited (fair use) |
| Answers in the visitor’s language |  | |
| AI model | Our standard model | Our most capable model |
| Websites | One website and its subdomains | One website and its subdomains |
| Your brand | ||
| Your colors, logo, greeting and chat button icon | | |
| “Powered by VisitorDesk” link | Shown | Removed |
| Dark mode and launcher styles | — | |
| Your own suggested questions | — | |
| Your assistant’s own name, avatar and font, with no VisitorDesk name | — | |
| Leads and requests | ||
| Visitor and resident requests emailed to you | | |
| Leads inbox with export | | |
| Choose which staff get requests | | |
| Route requests by topic or department | | |
| Weekly summary email | | |
| Webhooks (works with Zapier) | | |
| Insights and reports | ||
| Monthly summary and top questions | | |
| Unanswered questions, trends, topics and where people come from | | |
| Trip profiles, visitor intents and seasons | | |
| Exports | | |
| Custom date ranges and year-over-year | | |
| Board-ready PDF | | |
| Member referral tracking | With a shareable report for each member, partner or department | With a shareable report for each member, partner or department |
| Spotlights: featured members or programs mentioned first | Up to 3 per topic | Up to 3 per topic |
| Knowledge and updates | ||
| Knowledge | 500 documents and 5,000 website pages | 500 documents and 5,000 website pages |
| Website re-read | Every week | Every day |
| Events calendars re-read | Every day | Every day |
| Google check of member and partner listings | Every 30 days | Every 30 days |
| Town alerts and notices checked | Every day | Every day |
| Your team and support | ||
| Editor seats | Unlimited (fair use) | Unlimited (fair use) |
| Full support and an onboarding call | | |
| Quarterly tuning review | — | |
FAQ
It answers from your directory and your own content. If it isn't sure, it says so and shows you the question so you can add an answer.
No. Setup is built for the staff of a chamber, bureau or town office. The only technical step is pasting one line of code, and the “Send to my web person” button emails step-by-step instructions for your website platform. We’re also happy to do it with your login.
A chamber’s bot recommends from its member directory and a visitor bureau’s from its partner listings. It matches what the visitor asked for (dog-friendly, open late, near the beach) against each listing’s details, and every recommendation and click is logged for that listing’s report. A town’s bot points to town pages and services, and names local businesses only from live web results, never as endorsements.
Both. Visitors ask about places to eat, stay and explore; residents ask about trash day, permits and parking. It answers each from the content you give it.
Every plan covers one website, with all of its subdomains, so events.yourtown.org or a visitor guide on your own domain is included. If you run a separate website for the same place, we can add it to your plan as an add-on: just ask. A different town or region needs its own account, because its assistant needs its own knowledge base.
Yes. Every plan matches the chat’s colors, logo, greeting, window title and chat button icon (your logo too) to your site. Starter shows a small “Powered by VisitorDesk” link. Pro removes it, adds dark mode, launcher styles and your own suggested questions, and gives the assistant your own name, picture and font, so visitors never see our name.
Something else? Email us and a real person will reply within one business day.
Open your front desk around the clock.
Set up VisitorDesk AI and try it before you pay.
No credit card. We’ll only email you about your invite.